- Order Processing
Orders are normally processed within 1–3 business days after successful payment confirmation.
Processing times may vary depending on service requirements, information provided by customers, and order complexity.
Customers will receive confirmation once their order or service request has been accepted.
- Delivery Methods
Our services are primarily delivered electronically, including HR documents, management information, administrative materials, recommendations, and other agreed service results.
Service materials may be delivered through email or other agreed electronic communication methods.
Physical delivery is not normally required for our services.
- Delivery Timeframes
Digital services are normally delivered after completion of the agreed service process.
Service completion times may vary depending on the scope of work, information provided by customers, and service requirements.
Customers will be informed where additional time is reasonably required to complete the agreed service.
- Service Charges
Applicable service fees will be displayed or communicated before the service is confirmed.
Service fees may vary depending on the scope of work, service requirements, duration, and agreed HR or management support.
Customers are responsible for providing accurate service information.
- Customer Requirements
Customers are responsible for providing accurate business and workforce information required to provide the agreed services.
Customers may be responsible for providing relevant HR documentation, employee information, internal policies, or other materials required for the requested service.
Delays resulting from incomplete or inaccurate information provided by the customer may affect the service completion timeframe.
- Service Issues
Customers should review delivered service materials and notify us promptly regarding any service problems or delivery issues.
If a service issue occurs, we will make reasonable efforts to address the matter based on the agreed scope of work.
- Service Responsibility
Once an agreed digital service has been delivered through the applicable electronic communication method, delivery will be considered completed subject to the terms of the service agreement.
COACHOPOLIS LIMITED is not responsible for delays caused by circumstances beyond our control, including technical failures, system interruptions, government restrictions, or force majeure events.